Contact Us

  • Contact Us


    Whether you have questions about your phone or you just want to know more about Family Mobile, we offer many ways to get in touch.

  • Want to find out more about Family Mobile, or buy a Family Mobile phone?


    Visit your nearest Walmart store. Find a Walmart store


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  • Need to pay your monthly bill?


    You can pay your bill online, through the automated phone system at 611, or in store at Walmart. Click here for more information on payment options.Find a Walmart store


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  • Want to know your account balance or usage? Get fast, easy answers


    Just type one of the codes below on your phone, then hit the "Send" or "Call" button. We’ll immediately send back the information you’re looking for.


    • Account balance: type #BAL#
    • Minutes used in the current billing cycle: type #MIN#
    • Messages used in the current billing cycle: type #MSG#
    • Amount available in your WebPak: type #999#
    • To get your Family Mobile phone number: type #686#

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  • Get answers online


    From answers to common questions about billing and phone use to user manuals for Family Mobile phones, you’ll find plenty of information on the Family Mobile website. Visit our Support section, or sign in to the Family Mobile website to pay your bill, see current and past usage, and much more.


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  • Give us a call


    Get in touch, free of charge: Just dial 611 from your Family Mobile phone or call 1-877-440-9758. Customer Service representatives are available from 4:00 am to 10:00 pm Pacific Time, seven days a week. Automated account help is available 24 hours a day, 7 days a week.


    If you’re calling about a technical issue with your phone or service, please call from a different phone so that we can troubleshoot with you.


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  • Give us a call - TTY


    TTY service is available for the hearing and speech impaired.
    Call us via TTY toll free at 1-877-428-9020.
    TTY hours are from 6:00 am to 9:00 pm Pacific Time, seven days a week.


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  • Send us a letter


    Send your questions and comments to:

    • Family Mobile Customer Relations
    • P.O. Box 3220
    • Albuquerque, NM 87190

    Please don’t send payments to this address. You can pay your bill online at the Family Mobile website, over the phone at 1-877-440-9758, or in person at a Walmart store near you (a small fee will apply for in-store payments). Find a Walmart store


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