Your WebPak allows you to access the Web from your phone and also enables you to purchase other products and services that are not included in your monthly bill. Heres what you can do with your WebPak:
When you activate your Family Mobile service, your account is automatically set up with a WebPak; it is a single bucket of dollars or megabytes that is shared across all lines on your account.
Yes. If you ever want to turn off access to WebPak services for any of the lines on your account, you can use the WebPak On/Off setting in the Prepaid WebPak section of myfamilymobile.com.
There are several easy ways to keep track of your WebPak:
There are several options for adding dollars to your WebPak. You can buy prepaid WebPak refill cards at participating Walmart stores , or you can refill by phone or online using your credit card, debit card, or checking account. Just dial 611 from your Family Mobile phone or access your account online at myfamilymobile.com.
The available options when purchasing a prepaid WebPak refill are:
To add a prepaid WebPak refill card to your WebPak, go to the Prepaid WebPak area on your myfamilymobile.com home page and click the Redeem button. You can also redeem a card through the automated phone system by calling 611 from your Family Mobile phone or dialing 1-877-440-9758 from any phone.
No. Your WebPak is never used to pay your monthly bill for calling and text messaging; only the services listed above are deducted from your WebPak.
Heres what the most common WebPak services cost:
First, be sure to check that your WebPak isnt too low for the product or service you are trying to access.
If thats not the problem, it could be that the Primary Account Holder on your account has turned off WebPak access for your line.
Only active mobile numbers can access WebPak services. If your account or line has been suspended, you will need to reactivate it by making the required minimum payment or calling Customer Service.
Finally, BlackBerry and Sidekick devices cannot be used on the Family Mobile network for Web usage and picture messaging at this time.