This page explains the Speed Boost options available to customers on the Unlimited Talk, Text & Web rate plan.
This page also describes other optional features available to Family Mobile customers, and the ways in which features can be managed on your account.
The Unlimited Talk, Text & Web plan includes unlimited web access for all lines on the account, and up to 1GB of shared Speed Boost each month. This means the first 1GB of data used each month by all users on the account is delivered at 3G speeds. Once the Speed Boost has been used up, web speeds are reduced to 2G speeds.
Our Speed Boost Options give customers with 3G-capable phones additional high-speed access. Optional Speed Boost amounts are added on top of the included 1GB of Speed Boost, and shared across all lines on the account. Speed Boost will not enhance web speeds when outside of 3G coverage areas.
The following Speed Boost Options are available to customers on the Unlimited Talk, Text & Web plan:
Note: These options are unavailable to customers on no longer offered Unlimited Talk, Text & Web rate plan. Customers on this plan receive 2GB of data.
You can manage your Speed Boost Option in the following ways:
Automated system (IVR)
The Unlimited Talk, Text and Web plan comes with 1GB of shared 3G speed data, after which the data speed is slowed to 2G. Additional 3G speed data is available for purchase via optional Speed Boost features as described above. Total combined allotments are calculated as follows:
A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage.
To ensure signal boosters are not interfering with cellular coverage the FCC has mandated signal boosters be registered with carriers. Additionally, users are required to register their boosters prior to use. The carrier can then use this information when troubleshooting network issues. In the event a booster is causing problems on the network registration helps carriers identify and locate the booster. Registration helps to protect consumers and carriers by streamlining network troubleshooting ensuring a positive signal experience.
To register your signal booster, please use the Signal Booster Registration Tool.
Important: Some browsers will return an error for users when accessing the tool. Follow the steps below to address this issue:
These following optional features are all available at no charge upon request.
To add or remove these features from your account, call Customer Service during our regular hours of operation. Enter your phone number and account PIN. You?ll hear a brief summary of your account activity, followed by the main menu. At the main menu, select the option for Account Maintenance, followed by the option to make changes to your account.