Support

Information




  • Messaging overview


    Text and picture messages are unlimited—send as many as you want at no extra charge!


    Use this page to find out more about messaging rates, restrictions, and message blocking.


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  • Block messages and downloads


    Message blocking


    Message Blocking is a free service that allows you to block messages to and from your phone, helping you avoid unwanted messages (and related charges).


    Message Blocking offers several blocking options:


    • Email only
    • Instant messages (IM) only.
    • Text and picture messages only
    • All messages (email, IM, text, and picture)

    If you want to block messages on your family’s phones, contact Customer Service.


    Content blocking


    Content Blocking is a free service that allows you to block downloadable content (games, ringtones, wallpaper, etc.) on your phone. Blocking this content helps you avoid unwanted charges.


    If you want to block downloadable content on your family’s phones, contact Customer Service.


    Note: Content Blocking does not block content purchased online from third-party companies.


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  • Commercial Mobile Alert Service (CMAS)


    CMAS is a new public safety system that enables authorized agencies to send text-like messages to consumers with capable wireless phones to alert them of imminent safety threats in their area. See the Commercial Mobile Alert Service page to learn more.


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  • Message charges


    Family Mobile customer’s location Other party’s phone number Direction/type of message Charge
    Inside the U.S. U.S. phone number Sending or receiving a text message $0.00
    Inside the U.S. U.S. phone number Sending or receiving a picture message $0.00
    Inside the U.S. International phone number (including Canada) Receiving text message
    Sending text message
    $0.00
    $0.20
    Inside the U.S. International phone number (including Canada) Sending or receiving a picture message $0.05
    Outside the U.S. U.S. or international phone number Receiving text message
    Sending text message
    $0.00
    $0.35(Canada:$0.20)
    Outside the U.S. U.S. or international phone number Sending or receiving a picture message $0.35

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  • Picture message restrictions


    The maximum picture message size that Family Mobile can support is 1 megabyte (MB). However, if you are sending a picture message to an AT&T customer, the message must be smaller than 450 KB.


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  • Print text messages


    To print a text message, your phone must be able to forward a text message to an email address. You can then print the email from a computer.


    If your phone is unable to forward a text message to an email address, there is no way you can print a text message.

    • If you have a Family Mobile phone, see Phones and Devices for more information about your specific phone’s functionality.
    • If you have a non-Family Mobile device, consult your phone’s user guide.

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