Use this page to learn how to dial international numbers while roaming in another country.
International roaming occurs when you use Family Mobile service in another country. You will receive a text message notifying you that you are roaming. Roaming charges will apply.
When roaming internationally, you must follow specific dialing patterns to complete international calls.
Dial 611 from your handset free of charge while traveling abroad.
You can use data while roaming in Mexico, Canada, the Dominican Republic, and Haiti. Data usage while roaming in these countries is deducted from your Extras Pack at $15/MB. For details, see Extras Pack.
Data includes, but is not limited to, the following:
Turning off all features that sync automatically will help you avoid using excessive data while roaming.
To turn off your Extras Pack entirely, see Extras Pack.
To dial international phone numbers, you need to enter the correct sequence of numbers.
Family Controls will NOT restrict phone usage when roaming on another network (e.g., internationally).
International long distance and roaming calls are deducted from your Extras Pack by the minute. You can call the following countries at a reduced long distance rate of $0.05/minute:
Family Mobile customers can roam in four countries:
For international roaming rates, see Roaming internationally
For a complete list of countries and calling rates, see International Rates.
You can send and receive messages to and from international numbers while roaming.
Calling from the United States
Calling to an international number (including Canada):
Calling from outside the United States
Calling to a U.S. or international number:
Exception: Sending text to Canada - $0.20
You can roam internationally in Canada, the Dominican Republic, Haiti, and Mexico.
Rates per minute
Dominican Republic and Mexico: $1.49
Canada: $0.69 (U.S. only). Calling from inside Canada to the U.S. and receiving calls from the U.S. while inside Canada are deducted from your Extras Pack at $0.69 per minute.
See a complete list of countries and international dialing rates while roaming in Canada.