Support

Information




  • Limits and Controls overview


    Use this page to learn how to use Family Mobile control features to manage the activity of users on the account.


    You can use Family Controls to assign limits to the minutes and messages allowed by the lines on your account, to manage allowed numbers, and to limit usage at certain times of day.


    You can also turn data on or off, and enable or disable Extras Pack for any lines on the account.


    Finally, you can use Web Filter to restrict access to adult web content on your Family Mobile phones.


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  • About Family Controls


    Although our rate plan comes with Unlimited Talk & Text, you might not want all users on your account to have unlimited access. Our Family Controls feature lets the primary account holder manage access for other lines on the account in the following ways:


    • Limit how many minutes or messages can be used by any line on the account
    • Block usage at certain times of day
    • Set up to ten Always Allowed and Never Allowed numbers for each line
    • Block 411
    • Receive alerts when lines on your account reach or exceed a Family Controls limit
    • Assign another line Parent Line permissions

    To view a video overview of Family Controls, log into myfamilymobile.com as the primary account holder and click Set Limits. If you already have limits set, click DEMO in the Family Controls header to launch the video. If not, the video will launch automatically.


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  • Alerts and notifications


    Alerts


    The designated Parent Line can be notified by text message when any line on your account has reached a set limit. Click the View Details page for the line to be managed, then click the check box to receive notifications. Only the Parent Line can sign up for alerts.


    Notifications


    When a Managed Line is about to reach a set limit for minutes, that user hears an announcement on their phone. Upon reaching the limit, they hear a series of beeps before the call is terminated.


    When the user attempts to send a message after the message limit is reached, they receive an error message on their phone.


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  • Manage Always Allowed / Never Allowed numbers


    Always Allowed numbers


    Always Allowed numbers can be dialed even when a user has reached a set limit or if the time of day is blocked. Each line can have up to ten domestic Always Allowed numbers. Family Mobile Customer Service and 911 cannot be blocked.


    Never Allowed numbers


    Never Allowed numbers allow you to control who your family members can communicate with and can also be used to block unwanted calls. Each line can have up to ten domestic Never Allowed numbers. 411 can also be blocked


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  • Manage minutes and messages


    To set a limit on the number of minutes or messages that can be used by a line on the account, follow these steps:


    1. Select either the Minutes or Messages tab from the Family Controls header.
    2. Scroll to the name of the line for which you want to set a limit.
    3. Move the slider to the left or the right to reach the desired limit.
    4. Save changes.

    Limits on minutes will not interfere with the user’s ability to call 911 or any Always Allowed numbers.


    Note: Calls and messages sent or received while roaming on another network may not count towards allowance limits.


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  • Manage schedule


    You can set time of day restrictions to prevent Managed Lines from using their phones during time periods you set, such as:


    • During the school day
    • Homework time
    • Sleep time

    All time of day restrictions are based on your home time zone.


    You can still reach Always Allowed numbers, 911, and Customer Service, regardless of time of day blocking.


    Note: The Manage Schedule feature may not work when roaming on another network.


    This feature does not allow for blocking usage for 24 hour periods, but you can also disable the phone by changing the minute and message limits to zero.


    To block a time of day for a line on the account, follow these steps:


    1. Select the Schedule tab from the Family Controls header.
    2. Scroll to the name of the line you want to manage.
    3. Click the button for the time of day you want to block for that line.
    4. Save changes.

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  • Parent Line


    The Parent Line is designated to create and modify Family Controls. The primary account holder can assign Parent Line status to any line on the account.


    There are two ways the primary account holder can designate a parent line:


    • Via the Profile page on myfamilymobile.com.
      1. Log into myfamilymobile.com.
      2. Select Profile from the site header.
      3. Under Phone controls, assign the role to the desired line.
    • Via the Family Controls module.
      1. Log into myfamilymobile.com.
      2. Click Set Limits.
      3. Select the View Details page for the line you want to assign Parent Line status.
      4. Click Change Parent.

    Note: You must be logged in as the Primary Account Holder in order to assign or change the Parent.


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  • Block adult web content


    Web Filter allows the primary account holder or other users with full permissions to restrict adult web content on your family’s phones. The following settings are available:

    • Child - All ages
    • Teen - 13 and up
    • Young adult - 17 and up
    • Unrestricted (Off) - Appropriate for ages 18 and up

    By default, the Web Filter is set to Unrestricted (Off). To change to a stronger filter, follow these steps:

    1. Log into myfamilymobile.com.
    2. Click Profile from the site header.
    3. Under Phone controls/Web Filter, click Edit next to the line you want to filter.
    4. Select the desired setting.
    5. Save changes.
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  • Enable/Disable Extras Pack


    The Extras Pack On/Off toggle allows the primary account holder or other users with full permissions to restrict a user’s access to the funds available in the Extras Pack.


    To enable or disable a user’s Extras Pack access, follow these steps:


    1. Log into myfamilymobile.com.
    2. Navigate to the Prepaid Extras Pack section.
    3. Select the check box next to the line for which you want to change the Extras Pack settings.
    4. Save changes.

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  • Data On/Off


    The Data On/Off feature allows users on the Unlimited Talk, Text & Web rate plan to turn data on or off. You must be the primary account holder or have full permissions to access this feature.


    To turn a user's data access on or off, follow these steps:


    1. Log into myfamilymobile.com.
    2. Click Profile.
    3. Under Phone controls/Data Usage on/off, click Turn Off/Turn On next to the line you want to manage.
    4. Save changes.

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