Phones and Devices
Use this page to learn how to use the Extras Pack to pay for services and capabilities that are not included in your monthly service fee. The usage of the Extras Pack varies based on your rate plan.
Here's what you can do with Extras Pack:
Features Available with Extras Pack
Family Mobile Unlimited Talk & Text,
Unlimited Talk, Text & Web,
Unlimited Talk & Text
Services do not deduct from the Extras Pack at the same amount. See the table below for applicable rates:
International long distance
Based on country. See International Dialing/Roaming.
Directory assistance (411)
$1.79 per call
There are several options for adding funds to your Extras Pack.
You can buy prepaid Extras Pack refill cards at participating Walmart stores. Cards purchased in store can be redeemed in multiple ways:
You can also refill your Extras Pack using your credit card, debit card, or electronic checking account.
The Primary Account Holder on the account can control who has access to use Extras Pack services. If you want to turn off this access for any of the lines on your account, you can use the Extras Pack On/Off setting in the Prepaid Extras Pack section of myfamilymobile.com.
Dial #999# from your Family Mobile phone to see your Extras Pack balance in dollars remaining.
Sign in to myfamilymobile.com. Your balance is available in the Prepaid Extras Pack section on the home page.
Call 611 from your Family Mobile phone or 1-877-440-9758 from any phone to hear your Extras Pack balance in dollars. You must enter your PIN number when prompted to hear a summary of your account, including your Extras Pack balance information.
There are several ways to keep track of the balance in your Prepaid Extras Pack:
Extras Pack funds cannot be used to pay your monthly bill. Only the services listed under Extras Pack Overview are deducted from your Extras Pack.