Use this page to learn more about the valuable and time-saving content available on myfamilymobile.com!
You can activate service and manage your account 24 hours a day at www.myfamilymobile.com. Your myfamilymobile.com support account allows you to:
Due to online security enhancements, you may be prompted to change your password if it doesn't meet the new standards.
When changing your password, you'll be asked how you'd like to verify your account.
To check Family Mobile coverage in a specific location (such as your home or office), go to the Coverage Map and enter the address. We'll show you street-level details of the coverage in the requested location.
Select the Sign up button:
Make sure your phone is nearby and turned on. In the field shown below, enter your 10-digit Family Mobile phone number and then select Send me a password.
When prompted, enter the temporary password and then select Next. Remember, passwords are case-sensitive.
If the temporary password is accepted, the next screen prompts you to create a permanent password. Follow the guidelines for password creation and save your password in a safe location for future use. Enter the password, verify the password, and then select Next to proceed.
Select and answer security questions in case you need help accessing your account later.
Enter your name and email address at the prompt, then select Next.
The first time you log in to your My Family Mobile account you will use a temporary password sent to your device via text message. This text message protects your account security by ensuring that only the person with the device and SIM card can gain access.
Retrieving the temporary password
There are two ways to retrieve your password. Read the questions below and see which one applies to you.
Did you recently activate service and receive a text message containing a temporary password? If yes, then follow these steps:
Did you request a password reminder via this site or from Customer Care? If yes, then follow these steps:
If you've forgotten your myfamilymobile.com password, don't worry! To request a password reminder, just follow these steps:
Select the Forgot your password? link:
When complete, select Send my password.
To protect your account information, we lock your account after several attempts to log in with an incorrect password. If your myfamilymobile.com account has been locked, contact Customer Service to have your account unlocked.