See the How tos section in the upper left corner for extensive common procedures for this device.
Note: Some applications that come pre-loaded with the Samsung Galaxy S II may work with limitations. They are:
Note: The Samsung Galaxy S II is a T-Mobile branded device that is also available for use with Family Mobile service. As a result, some applications pre-installed on the phone are NOT available for Family Mobile customers. They are:
Turn off Automatic Backup
Android can automatically back up your settings. However, if you automatically back up and restore your settings when you perform a reset, it can cause any problems to return. Family Mobile recommends that you turn off this feature.
Record & Sync Accounts
Make sure you know the Google account on the device, you remember the password, and that you back up your data.
Note: If you do not know your password go to www.google.com/accounts/recovery from a computer
Make sure your contacts are backed up, and not just sorted in your phone memory.
From a computer go to gmail.com and enter your contacts.
Note: Only Android 2.1 and above can back up to the SD card. For older versions of Android you can select Export to SIM card, but this may lose contact information. Alternately, you can download a non-Family Mobile application in the Android Market/Google Play Store that can back up your contacts. Family Mobile does not support these applications, but you can contact the developer for help.
Calendar items are saved on the servers of Google or your Exchange account. After the sync instructions you can check they are backed up. You do not need to back it up.
Email is stored on the servers of the email provider, not on the device. Downloaded email attachments are stored on the memory card. You do not need to back it up.
Check for any saved drafts of email and send them before the reset or they may be erased.
Text Messages (SMS) & Picture Messages (MMS)
Android does not back up your text messages (SMS) and picture messages (MMS).
Note: There are non-Family Mobile applications in the Android Market/Google Play Store that can back up your messages. Family Mobile does not support these applications, but you contact the developer for help.
It is recommended that you do NOT restore the messages after the reset. Having many messages can cause phone problems.
Free apps do not appear in the Android Market/Google Play Store automatically. You either need to:
Paid applications are already saved to your Google account. You can:
If you use Amazon Appstore, it saves all your free and paid Amazon downloads on your account. You can:
If the app stored data (saved games, high scores, memos, preferences, etc.) are on:
Note: There are non-Family Mobile applications on Android Market/Google Play Store that can back up your app data. Family Mobile does not support these applications, but you can contact the developer for help.
Android saves your media (pictures, photos, videos, music) on the memory card. It will be saved.
Some Android devices give the option to erase the contents on the memory card. In most cases this is not necessary. Family Mobile advises you not to erase the memory card unless it is completely necessary, because it contains most of your information.
You may choose to erase the memory card if you think that an application has stored corrupted information on it.
Note: If the computer does not show the phone as a drive, then pull down the Notification bar and change the USB connection type to Disk drive.
Use Packet Data
Note: This incurs charges if you roam internationally
Verify and update the APN settings
Proxy: <Not set>
Port: <Not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMS proxy: <Not set>
MMS port: <Not set>
MMS protocol: WAP 2.0 (Most devices do not have this field)
Authentication type: <Not set>
APN type: <Not set> OR Internet+MMS (depending on software version)
Touch the APN you want to delete.
Press the Menu key.
Touch Delete APN.
The My Device/T-Mobile Mall application on your device is designed for T-Mobile, so you may encounter a few discrepancies when using this application.
When downloading from the T-Mobile Mall, you will see a message stating that the charge will show up on your next bill. For Family Mobile customers, the charge for any paid downloads will be deducted from your Extras Pack.
Note: CallerTunes is listed as choice in the T-Mobile Mall, but is not available to Family Mobile customers.
Performing a master reset may help resolve issue with your phone such as:
Important: A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. Family Mobile cannot restore data lost as a result of a master reset. It does not erase data stored on the SIM card or memory card (if available).
To perform a master reset, follow these steps.
Master reset using hardware keys
If the phone is locked, frozen, or unresponsive, you can master reset it using the hardware keys instead of the menu.
Before performing a master reset using hardware buttons, first attempt:
To perform a hard reset using the hardware keys, follow these steps:
If your device is running slower than normal or not performing properly, perform a soft reset. A soft reset clears and shuts down all active programs.
To perform a soft reset, follow these steps:
The following issues can be resolved by upgrading to Ice Cream Sandwich:
To upgrade to the Ice Cream Sandwich version of Android, visit m.samsung.com/us/kies on your device.
Note: The home screen will return to the default and will not retain factory settings after the upgrade.
If you encounter either of the following error messages while upgrading, contact Samsung Customer Service at 1-888-817-1759:
To avoid errors when charging or connecting your Galaxy S II to a computer, use the USB cable that came in the box with the phone. The following errors may occur if you use a different cable: