See the How tos section in the upper left corner for extensive common procedures for this device.
Note: Some applications that come pre-loaded with the Samsung Galaxy S III may work with limitations. They are:
Note: The Samsung Galaxy S III is a T-Mobile branded device that is also available for use with Family Mobile service. As a result, some applications pre-installed on the phone are NOT available for Family Mobile customers. They are:
Make sure your contacts are backed up, and not just sorted in your phone memory.
From a computer go to gmail.com and enter your contacts.
Note: Only Android 2.1 and above can back up to the SD card. For older versions of Android you can select Export to SIM card, but this may lose contact information. Alternately, you can download a non-Family Mobile application in the Android Market/Google Play Store that can back up your contacts. Family Mobile does not support these applications, but you can contact the developer for help.
Calendar items are saved on the servers of Google or your Exchange account. After the sync instructions you can check they are backed up. You do not need to back the calendar up.
Email is stored on the servers of the email provider, not on the device. Downloaded email attachments are stored on the memory card. You do not need to back it up.
Check for any saved drafts of email and send them before the reset or they may be erased.
Text Messages (SMS) & Picture Messages (MMS)
Android does not back up your text messages (SMS) and picture messages (MMS).
Note: There are non-Family Mobile applications in the Android Market/Google Play Store that can back up your messages. Family Mobile does not support these applications, but you contact the developer for help.
It is recommended that you do NOT restore the messages after the reset. Having many messages can cause phone problems.
Free apps do not appear in the Android Market/Google Play Store automatically. You either need to:
Paid applications are already saved to your Google account. You can:
If you use Amazon Appstore, it saves all your free and paid Amazon downloads on your account. You can:
If the app stored data (saved games, high scores, memos, preferences, etc.) are on the memory card, then the data will be saved. If the data is stored on the phone memory, then the data will be lost.
Note: There are non-Family Mobile applications on Android Market/Google Play Store that can back up your app data. Family Mobile does not support these applications, but you can contact the developer for help.
Android saves your media (pictures, photos, videos, music) on the memory card. It will be saved.
Some Android devices give the option to erase the contents on the memory card. In most cases this is not necessary. Family Mobile advises you not to erase the memory card unless it is completely necessary, because it contains most of your information.
You may choose to erase the memory card if you think that an application has stored corrupted information on it.
Note: If the computer does not show the phone as a drive, then pull down the Notification bar and change the USB connection type to Disk drive.
Use Packet Data
Note: This incurs charges if you roam internationally
Verify and update the APN settings
Proxy: <Not set>
Port: <Not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMS proxy: <Not set>
MMS port: <Not set>
MMS protocol: WAP 2.0 (Most devices do not have this field)
Authentication type: <Not set>
APN type: <Not set> OR Internet+MMS (depending on software version)
To clear the cache for an application, follow these steps:
The built-in S Voice and Accessory Auto Answer features automatically answer incoming calls.
The S Voice or Accessory Auto Answer will auto answer when activated. See the below steps to turn off these features.
To turn off S Voice, follow these steps:
To turn off Accessory Auto Answer (calls will be auto answered if a headset is inserted in the phone), follow these steps:
The pattern lock screen or PIN lock screen may appear displaced to the top-right corner of the screen. You may be able to unlock the phone using the correct pattern or PIN without any issue.
This is a random and intermittent issue that is a part of the Android operating system. It does not prevent unlocking the phone.
To resolve the pattern lock screen appearing off to the side, turn the phone off and back on again.
Performing a master reset may help resolve issue with your phone such as:
Important: A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. Family Mobile cannot restore data lost as a result of a master reset. It does not erase data stored on the SIM card or memory card (if available).
To perform a master reset, follow these steps.
Master reset using hardware keys
If the phone is locked, frozen, or unresponsive, you can master reset it using the hardware keys instead of the menu.
Before performing a master reset using hardware buttons, first attempt:
To perform a hard reset using the hardware keys, follow these steps:
If your device is running slower than normal or not performing properly, perform a soft reset. A soft reset clears and shuts down all active programs.
To perform a soft reset, follow these steps:
The following issues can be resolved by upgrading to Jellybean:
To upgrade to the Jellybean version of Android, visit m.samsung.com/us/kies on your device.
Note: The home screen will return to the default and will not retain factory settings after the upgrade.
If you encounter either of the following error messages while upgrading, contact Samsung Customer Service at 1-888-817-1759:
If the phone is not working correctly, you may need to reset it. Whereas a hard reset deletes all your information, clearing the system cache does not erase any personal data or settings.
To wipe the cache partition, follow these steps: