Turn off Automatic Backup
Android can automatically back up your settings. However, if you automatically back up and restore your settings when you perform a reset it can cause any problems to return. Family Mobile recommends that you turn off this feature.
Record & Sync Accounts
Make sure you know the Google account on the device, you remember the password, and that you back up your data.
Make sure your contacts are back up, and not just sorted in your phone memory.
If it says Phone (0), then you have zero contacts stored on the phone. You backed up all your contacts when you synchronized your Google and Exchange ActiveSync accounts. Skip to the next set of options.
If it says Phone (1), or higher, then you have contacts that will be lost unless you back them up. You can:
Calendar items are saved on the servers of Google or your Exchange account. After the sync instructions you can check they are backed up. You do not need to back it up.
Email is stored on the servers of the email provider, not on the device. Downloaded email attachments are stored on the memory card. You do not need to back it up.
Check for any saved drafts of email and send them before the reset because they may be erased.
Text Messages (SMS) & Picture Messages (MMS)
Android does not back up your text messages (SMS) and picture messages (MMS).
Note: There are non-Family Mobile applications in the Android Market/Google Play Store that can back up your messages. Family Mobile does not support these applications, but you contact the developer for help.
It is recommended that you do NOT restore the messages after the reset. Having many messages can cause phone problems.
Free apps do not appear in the Android Market/Google Play Store automatically. You either need to:
Paid applications are already saved to your Google account. You can:
If you use Amazon Appstore, it saves all your free and paid Amazon downloads on your account. You can:
If the app stored data (saved games, high scores, memos, preferences, etc.) are on:
Android saves your media (pictures, photos, videos, music) on the memory card. It will be saved.
Some Android devices give the option to erase the contents on the memory card. In most cases this is not necessary. We advise you not to erase the memory card unless it is completely necessary, because it contains most of your information.
You may choose to erase the memory card if you think that an application has stored corrupted information on it.
BlackBerry devices can be used on Family Mobile accounts for voice and text messaging (SMS) only. Features associated with Extras Pack, such as web access, content downloads, picture messaging (MMS), and email do not work due to specialized data provisioning, which is not supported.
NOTE:You can browse the web using the web2go browser, if using a T-Mobile device. However, the BlackBerry browser will not work.
To add and remove cities from the Weather application or change other settings, follow these steps:
Add a city
Delete a city
Set time between updates
Every 1 hour
Every 3 hours
Every 6 hours
Every 12 hours
Once a day
Non-Family Mobile or gray market devices are categorized as:
All Non-Family Mobile or Gray Market Devices must be unlocked by the previous carrier or manufacturer in order for them to work on your Walmart Family Mobile account.
To ensure that you can use all of the functions of your device on your Walmart Family Mobile account, you might need to first ensure that your Internet and Picture Messaging Settings are set up correctly. To determine where in your device to verify these settings, please refer to your user manual or the manufacturers website.
To enter these settings into an Android device, click here.
Check mobile network settings and reset APN on Android devices
Use Packet Data
Note: This incurs charges if you roam internationally.
Verify and update the APN settings
Proxy: <Not set>
Port: <Not set>
Username: <Not set>
Password: <Not set>
Server: <Not set>
MMS proxy: <Not set>
MMS port: <Not set>
MMS protocol: WAP 2.0 (Most devices do not have this field)
Authentication type: <Not set>
APN type: <Not set> OR Internet+MMS (depending on software version)
Due to the specialized data required to use a Sidekick, Sidekick devices do not work on Family Mobile accounts.
Walmart Family Mobile Customer Service is here to support you if you need assistance troubleshooting network or feature issues. However, if you are in need of device-specific support, please contact your device manufacturer.